Request the SnapCall set-up

SnapCall is available with WYP.chat as a set-up guided by WYP: there is nothing to connect in the settings. You write to us, we set SnapCall up with you alongside WYP.chat, and your team then sends the guided-capture link from the customer’s conversation.

Steps

1. Open Channels, Integrations section, the SnapCall card (“Available · set up with WYP”) and click Request the set-up: the SnapCall page of the website opens in a new tab.
2. On that page, click Request the set-up: a pre-filled WhatsApp message reaches us. Tell us which claims you receive (damaged product, order not as expected, warranty).
3. Together we list, for each type of claim, the evidence expected and the decision rule: replacement, credit, refund, or hand-over to your team.
4. We set SnapCall up and configure the guided-capture link and the confidence threshold with you: below that threshold, someone on your team decides.
5. In WYP.chat, save the capture link as a quick reply (type / in the message box to find it). When a customer writes in with a claim, a team member sends the link in two clicks.
6. The customer opens the link on their phone, with nothing to install, and follows the steps. Read the result in SnapCall, then reply to the customer in the conversation with the decision.