Message retention period

WYP.chat keeps your workspace’s messages for 24 months by default, then deletes them automatically. The owner and admins can shorten this to 12 or 6 months in Settings, Workspace and members tab, Message retention section. A shorter period limits the personal data you keep, as the GDPR requires.

Steps

1. Open Settings, Workspace and members tab, then the Message retention section. Two-factor authentication must be on for your account.
2. In Keep messages for, choose 6 months, 12 months or 24 months (default).
3. If you shorten the period, a box shows how many messages are affected, for example “Switching to 6 months will delete about 1,200 messages older than 11/04/2026”. Click Confirm the reduction, or Cancel.
4. If you lengthen the period, it is saved right away: nothing is deleted.

What is deleted

After the chosen period, based on the date of each message:

• messages received and sent, on every channel;
• their files: photos, voice notes, videos and documents;
• voice note transcripts, internal notes, your AI agent’s suggestions and summaries, and thread events;
• conversations left empty, with their tags and notifications.

What is kept

• contacts and their profiles;
• records of permission for offers (given and withdrawn);
• refusals: STOP and blocked contacts, even after a contact is deleted (see how to delete contacts);
• the audit log, which cannot be edited or erased;
• orders, and campaign figures (sent, read, replies), without the text of the messages.

7-day delay

After a reduction, nothing is deleted right away: the previous period still applies for 7 days. The date of the first deletion is shown in the section, and you can change your mind until then. Deletion then runs in batches, without slowing the app down.