Several sites or brands: what your AI agent knows

Each website or brand can have its own base: your AI agent answers only from what the right base knows, and a visitor to one site never gets an answer taken from the other.

Create a base

1. Open Automation › AI agents and unfold Advanced settings, at the bottom of the page.
2. In Several websites or brands, click Several sites or brands? Add a base. Enter the Name of the new base, then click Create the base.
3. The Sites and brands section appears. Choose the base to set up in the Base menu.
4. In Sites, tick your widgets’ sites that use this base. For another site, type its address (for example www.example.com) and click Add.
5. In Channels, tick the WhatsApp, Messenger, Instagram or Telegram channels that use this base.
6. If needed, choose a Look, a Business and Voice replies for this base. Otherwise, it follows the workspace settings.
7. Fill in what the base knows: in the What it knows tab, choose it in the Base shown menu, then add its sitemaps (3 at most), its FAQ and its PDF documents. Re-read the site reads this base’s pages again, and Try a question answers with it.
8. Click Save. For another base, click Add a base.

Which base answers?

1. The base of the site the visitor is writing from.
2. Otherwise, the base of the conversation’s channel.
3. Otherwise, the Default base.

If the site does not respond

When no page of the site could be read (site down or too slow), your AI agent keeps the pages read the previous time: nothing is erased. The What it knows tab shows “The site could not be read on …: no page responded”, and it tries again the next day. Once the site is back, you can also click Re-read the site.